My Order

How can I pay for my order?


Harleco accepts payments via Stripe or Paypal via Debit or Credit card.




What are your delivery options?


Standard Tracked postage UK (2-4 business days) is only £3. Orders over £70 and postage is on us! Worldwide shipping tracked (7-10 business days) comes to £12 We regularly review our postage options in order to be able to off you the best possible prices.




What is your returns policy?


Returns must be made within 14 days from delivery date in which you receive the items. Returns must be unworn and unwashed.




How do I know if my order has been processed?


Once your order has been placed and payment has been processed you will receive a confirmation email and order no.




What do I do if my order is damaged?


We are so sorry to hear that your order has arrived in less than perfect condition! Please contact us and we will be more than happy to help.




Where can I find the sizing information?


Product sizing varies between dfferent items. Please check out the product description underneath each item for more information.




Where can I find out more about Harleco?


You can find us on Instagram, Facebook and TikTok. We also have a pinterest account. www.instagram.com/harlecoactive www.facebook.com/harlecoactive Find us on TikTok & Pinterest- @harleco




What size is Xsmall comparable to?


XSmall is comparable to a size 6 Small is comparable to a size 8 Medium is comparable to a size 10 Large is comparable to a size 12 XLarge is comparable to a size 14





Sustainability

How eco friendly is Harleco?


Being eco friendly is our top priority! Which is why we are as transparent as we can be and try our best to keep you informed with as much information as possible. We have spent a long time researching fabrics and packaging and continue to do so as more sustainable options become available. Our current packaging is compostable mailing bags. We also use compostable stickers and recyclable Thankyou notes.




Where do you manufacture the clothes?


We use a small manufacturers based in North of England. They are very eco conscious and do as much as possible to reduce waste and recycle and reuse excess fabrics.




Where do you source your fabrics from?


We have done a lot of research into the most organic and sustainable options from all over the world. Compared to other fabrics there are currently a lot fewer options for this. Our fabric we use for our leggings and sports bra comes from a factory in Italy. The hoodies are manufactured using renewable green energy from wind and solar power.





Klarna

Who are Klarna?


Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.




How does Klarna work?


Just shop on Harleco and check out as normal. At the checkout, choose Klarna payment method. You will know if you are approved in seconds. Once approved you will get an email confirmation from Klarna.




Are there extra fees for using Klarna?


There are no extra fees with Klarna as long as you follow your payment schedule properly.




When will my delivery arrive if I pay with Klarna?


Klarna orders are delivered within our standard delivery timeframes like any normal order from Harleco.




How do I return an item once purchased with Klarna?


Klarna returns will follow our usual standard returns process. Your total balance will be updated once the return has been processed and any remaining payments are automatically adjusted from the last instalment. Any payments already made will be refunded back to the original payment method.




What happens if I can't pay a Klarna Fee?


Klarna will automatically attempt to collect your payment for your Pay later in 3 purchase from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.




Does Klarna affect my credit score?


Klarna will not affect your credit score as there is no credit check needed.





FAQ